FAQs

Frequently Asked Questions (FAQs)

1. What is ShopPaya?

ShopPaya is your one-stop online store for trendy, useful, and affordable products. We focus on quality, customer satisfaction, and secure shopping.

2. How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. You can pay securely using the available payment options.

3. What payment methods do you accept?

We accept PayPal, credit cards, debit cards, and other secure payment methods. All transactions are encrypted for your safety.

4. Do you ship worldwide?

Yes! We currently ship to the USA and many other countries. Shipping options and costs will be displayed at checkout.

5. How long will delivery take?

USA Orders: 7–15 business days

International Orders: 10–20 business days
(Delivery times may vary based on location and customs.)

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery status.

7. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of purchase. After that, your order may already be in processing/shipping.

8. What is your return policy?

We accept returns within 30 days of delivery if the product is unused, undamaged, and in its original packaging. Please contact us at [your support email] before returning any items.

9. What if I receive a damaged or wrong item?

We’re sorry if this happens! Please email us with your order number and a photo of the issue, and we’ll arrange a replacement or refund.

10. How do I contact ShopPaya?

You can reach us anytime via:
📧 Email: Almartcollection21gmail.com